Return & Exchange Policy

All products listed on PCB Care are discussed, confirmed, and matched to your appliance's exact model and fault over WhatsApp before an order is placed. Because every part is individually verified against your specific board and requirement ahead of time — not picked off a generic shelf — we do not accept returns or exchanges once an order has been placed or a product has been delivered.

What this means

• Please confirm your appliance's brand, model, and the exact fault with us on WhatsApp before ordering, so the correct part is selected the first time.
• Once an order is placed and/or the product has been delivered, it cannot be returned, exchanged, or refunded for reasons of personal preference, a change of mind, or incompatibility that was not raised during the WhatsApp discussion.

Exception: items damaged in transit or sent in error

If a product arrives physically damaged in transit, or if we ship the wrong item due to an error on our part, contact us on WhatsApp within 48 hours of delivery with photos of the item and packaging. We will review each case individually and make it right — by replacement or refund, at our discretion — for genuine fulfillment errors on our end.

Refunds

Where a refund is issued under the exception above, it will be made to the original payment method within a reasonable timeframe after the item is received back or the issue is otherwise verified.

Contact us

For any question about an order, message us on WhatsApp or call +91-9111839918. We're a small, hands-on repair shop in Jabalpur, and we'd rather get it right for you than go back and forth over a policy.